09/09/2025 I broke a tooth on May 3, 2025 and saw my dentist (Sala Family Dentistry) on May 5 at 7 am. Dr. Dolan referred me to your office, but couldn't get through on a Monday so left a message. She gave me a discount card which indicated the whole procedure would be reduced to $2995. I didn't hear from your office, so called myself on 5/8 and made an appointment for 6/27. I received a call from your office in June informing me that the visit had to be postponed and was scheduled for 7/18. I was told there would be an additional fee of $1475 which was not covered by the coupon. I was scheduled for a pre-op phone consult on Friday the 15th at 4 pm. Someone from the Redding office called at 1:30 pm. I was with my own scheduled patients then and missed the call. The surgery was done on Thursday the 21st of August. There were no problems and I had little discomfort. On the 22nd I was to have a temporary crown placed. I was presented with a bill for $5070. When I questioned the math, it was reduced to $4470, which I paid. I was then told the temporary crown couldn't be placed. I was given a mouthguard type retainer and was refunded $500. I also paid $1140 more than the discount coupon promised which seems to be at least deceptive practice. While I am very pleased with the results of the surgery, I think you should review your internal communication practices and clarify your billing issues.
The coupon which I started with says the time between implant and final post-op would be 8-10 weeks. I was told I would be contacted after the surgery to schedule post-op, which by your advertising would have been between 10/17 and 10/31. My dentist scheduled the crown placement for December 1 as a result. On November 26 my dentist called to say I had not been cleared by Team Perio and my appointment with them would be on 12/5. I attended the appointment but was never informed of that appointment by your office. I was told I would have a follow up in two weeks, but when I came back in two weeks was told I was to return 2 weeks after the crown placement. The crown was placed on January 12 by Jason Sala, 8 months after I broke the tooth. Although I have left messages with your office to follow up I have received no response.
Although your clinical staff are very skilled, your office management would make it difficult for me to refer to your firm in the future. Your coupon advertises completion in 50% reduction in "time to teeth" which very clearly is false advertising.
08/21/2025 Dr Antoine is gentle, confident, and handsome. He put me at ease as a new patient. I was in & out in an hour for a bone graft. Quick and painless. The entire staff are welcoming & pleasant. Lynette Sharp Google
08/06/2025 I had a molar removed yesterday by Dr. Antoine. It was smooth and professional. I highly recommend Team Perio and will now also have my cleaning done here. No pain and going kiting today 24 hours after surgery! Doug Stoup Google
08/03/2025 Team Perio are awesome. I had my first appt. last week, they are very professional and made me feel comfortable. I recommend Perio for your dental needs. Karen Stine Google
08/02/2025 This office is wonderful. All the staff is caring and kind. So glad my DDS referred me to them. Dianne Scheiman Google
07/24/2025 It was a wonderful experience. I hate going to the dentist, and I felt very confident in the staff and the care I received. I will be continuing my care with them in the future. Marylee Neeley Google
07/24/2025 Very nice people and very helpful. Very honest and did recommend surgery I did not need. Jon Marsh Google
07/21/2025 great customer service and people Johnny Martinez Google
07/13/2025 Dr. Antoine and his assistant are absolutely wonderful. Very efficient, kind, and personable. I would recommend the whole team at Team Perio! C Alvin Google
